{"id":2337,"date":"2026-01-21T11:27:06","date_gmt":"2026-01-21T11:27:06","guid":{"rendered":"https:\/\/ioparla.com\/?page_id=2337"},"modified":"2026-01-21T14:10:40","modified_gmt":"2026-01-21T14:10:40","slug":"faq-student","status":"publish","type":"page","link":"https:\/\/ioparla.com\/?page_id=2337","title":{"rendered":"FAQ – Student"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGeneral Guide\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I have a trial lesson ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, it is possible, but it depends on the teacher. It is up to them to decide whether they want to offer a free trial lesson or not. This information is indicated on their profile. If a teacher does not offer a free trial lesson, you can ask them via message if it would be possible to arrange one for free.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do the hours I purchased expire ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, there is an expiration date. You can use your hours whenever you want, but they must be used within one year. The course fees will be dedicated to the site.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Does my teacher automatically provide teaching materials ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, your teacher will provide all the necessary materials. If your teacher does not have teaching materials, you can change teachers. Each teacher has their own teaching methods, so the materials may vary from one teacher to another. You can ask your teacher directly to see a sample or part of the materials they offer.<\/div>
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How do I purchase lesson hours ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhen a teacher accepts your request, you can purchase lessons by clicking the \u201cbuy hours\u201d button on the teacher\u2019s profile. You can buy as many hours as you want. The more hours you buy, the cheaper the lessons will be. Teachers offer packages that are cheaper than the price of a single hour. We recommend buying packages as they are more cost-effective.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How do I reschedule or cancel a lesson? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you want to reschedule or cancel a lesson, contact your teacher as soon as possible. They will arrange their availability to reschedule the lesson. You can cancel a lesson up to 24 hours before it starts without any fees. If you cancel within 24 hours of the scheduled lesson, the lesson will be charged and deducted from your remaining lessons.<\/div>
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How do I schedule a lesson? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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By consulting your teacher\u2019s profile, you can directly book your lessons based on your availability and the teacher\u2019s availability. You can also agree on a day and time with your teacher, who will then schedule your lesson on ioparla. After each lesson on Skype, you need to confirm the lesson on our site. It is important to do this quickly after the lesson because your teacher is only paid once the lesson is confirmed. The teacher is paid directly 24 hours after the lesson.<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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I am a new student. How do I register on the site? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The first thing to do is to register as a student on the site. You can find a teacher here and contact them directly by sending a lesson request and a message specifying your goals. You can filter our teachers by learning language, spoken languages, price per hour, and nationality.<\/div>
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What do I need to take online courses? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To take online courses, you need a stable internet connection and a device with a microphone and camera. You can use a computer, tablet, or smartphone. It is preferable to use a computer and a headset for good sound and image quality. If you are not a fan of Skype, you can use other applications like Google Hangouts, Zoom, or Microsoft Teams. You just need to arrange with your teacher to choose the application that suits both of you.<\/div>
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What is the duration of the course? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The duration of your course with your teacher is 50 minutes. This means you have a 50-minute session, which you can divide into 15 minutes for speaking practice, 15 minutes for grammar, and 20 minutes for writing. Alternatively, you can do 25 minutes for speaking and 25 minutes for grammar. Some students prefer 50-minute lessons focused entirely on speaking practice or grammar practice.<\/div>
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Are the teachers on our site professional educators? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, we verify the qualifications of all our teachers before accepting them into our community. Many of our teachers undergo an individual interview with our team, during which we thoroughly review their experiences and specifically train them in online teaching methodology.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tRefunds\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I get a refund if I do not want to continue lessons with my teacher? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, if you are not satisfied with your teacher\u2019s instruction or the quality of their lessons, we offer a refund guarantee for all your unused lessons. There are two ways to get a refund: contact your teacher, who can request it for you. If your teacher does not respond, contact our support team, or click the refund button.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I get my prepaid hours back if I cancel a lesson? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNo, if you cancel your lesson, you will not be refunded. Contact your teacher to reschedule a lesson. If you cancel a lesson, it will be deducted from your remaining lessons.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Where and when can I receive the refunded money? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once the refund is processed, you can receive it as credit in the Finance section of your profile. You can use this money to purchase hours with another teacher. If you want to be refunded directly to your PayPal account, you must specifically request it, knowing that any unjustified refund will automatically cancel your student account on Ioparla.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I use my prepaid hours with another teacher? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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First, you need to request a refund. The money then becomes credit on your account. Your money will not be automatically transferred to your bank account. You can then use this credit to pay for hours with another teacher.<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPayments\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Payments Is the payment secure? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPayments on our site are secure. We ensure the security of payments on our site for smooth transactions. All transactions are protected by SSL encryption and comply with the European data protection policy.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What types of payments are accepted on the site? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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ioparla accepts PayPal.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What should I do if a teacher asks me to pay them outside the site? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t Let us know immediately! By paying outside the platform, you lose payment protection, and your account and your teacher\u2019s account will be immediately removed from our site.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Having trouble with your refund? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If the transaction did not go through correctly, refresh the page and try again. If it still does not work the second time, contact us via our chat or support email at support@ioparla.com<\/a>, sending a screenshot in the copy. This will help us understand the problem more quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCustomer service\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Troubleshooting How can I contact customer service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe are available from Monday to Friday to answer any of your questions. Send us an email to our support email or fill out this form to contact us!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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I forgot my password. How can I reset it to log in? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can reset your password by clicking the \u201cforgot password\u201d button, and we will send you a reset email.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

General Guide Can I have a trial lesson ? Yes, it is possible, but it depends on the teacher. It is up to them to decide whether they want to offer a free trial lesson or not. This information is indicated on their profile. If a teacher does not offer a free trial lesson, you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2337","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ioparla.com\/index.php?rest_route=\/wp\/v2\/pages\/2337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ioparla.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ioparla.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ioparla.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ioparla.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2337"}],"version-history":[{"count":19,"href":"https:\/\/ioparla.com\/index.php?rest_route=\/wp\/v2\/pages\/2337\/revisions"}],"predecessor-version":[{"id":2415,"href":"https:\/\/ioparla.com\/index.php?rest_route=\/wp\/v2\/pages\/2337\/revisions\/2415"}],"wp:attachment":[{"href":"https:\/\/ioparla.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}